Welcome to Flova.AI Platform (“Flova.AI”, or the “Platform”), which includes the Flova.AI mobile application, desktop software, official website, and any other features, functionalities, or services provided now or in the future (collectively the “Services”). The Services are offered by ALLBLUE GAMES PTE. LTD. (“we”, “us”, or “our”), with its registered address at 10 ANSON ROAD, #26-08A, INTERNATIONAL PLAZA, SINGAPORE 079903. We value your privacy and are committed to protecting your personal data. This Privacy Policy (“Policy”) explains how we collect, use, share, and safeguard your personal information when you access or use the Services, including any site or platform that links to this Policy.
This Policy describes:
Please read carefully and fully this Policy before using or continuing to use our Services and, if necessary, make appropriate choices in accordance with the guidelines in this Policy. By accessing or using the Services, you acknowledge and agree to this Policy. If you do not agree, please do not use our Services. Please note that this Policy does not cover third-party products, services, websites, or content (“Third-Party Services”). These are subject to their own privacy policies, and we recommend reviewing their privacy statements before using them.
We may collect the following information from and about you, including information that you provide, automatically collected information, and information from other sources.
When you interact with our Services, you may provide certain personal information voluntarily, including but not limited to:
When you interact with our Services, including when you browse without creating an account, we automatically collect certain information about your device and usage patterns. This may include:
If you choose to register for or access the Platform using a third-party account (such as Apple or Google), we may receive certain information from that third party, including your username, public profile details, and any other information you authorize the third party to share with us. Similarly, we may share limited information with the third-party provider to enable authentication and account linkage, such as your app ID, access token, and referring URL. We may also collect or receive personal information from sources other than you directly, including:
We may use your information to operate, provide, support, and administer the Platform and Services, enable their features, secure your account, and to fulfill, enforce, and comply with our Terms of Service. In particular, we use personal information for the following purposes:
Verify eligibility and age requirements to ensure you are legally permitted to use the Services.
Provide, operate, and maintain the Services, including core functionality and account features.
Fulfill your requests for products, Services, functionality, support, and information; and perform internal operations such as troubleshooting, data analysis, testing, research, statistics, surveys, and soliciting feedback to improve the Services.
Display, recommend, or otherwise promote your content to other users, consistent with your settings and the design of the Platform.
Communicate with you, including sending notices about changes to the Services, Terms, or policies. We, our service providers, and our third-party advertising partners may also collect, receive and use your personal information for marketing and advertising purposes.
Provide customer support and respond to questions, requests, complaints, and feedback.
Process transactions and support sales, promotions, purchases, subscriptions, refunds, and related user support functions.
Protect the Platform and our community by safeguarding security and defending our legal rights, property, commercial interests, and those of our affiliates, users, and the public.
Enforce our terms, conditions, and policies and meet legal and regulatory obligations.
Detect, investigate, and help prevent abuse, fraud, and illegal activity, including scanning, analyzing, and reviewing User Content and associated metadata for policy violations.
Use your information for additional purposes that are disclosed at the time of collection, with your consent, or as otherwise permitted by applicable law. Where the GDPR or other data protection laws apply, we must identify a lawful basis before processing your personal information. Depending on the context, we process personal information under one or more of the bases below:
(a) Performance of a Contract: We process personal information as needed to enter into, perform, and administer our Terms of Service with you—this includes creating and managing your account, providing core Services and features, processing payments or subscriptions, delivering content you request, and responding to service-related inquiries.
(b) Consent: We rely on your consent where required by law or where we offer optional features. Examples include: subscribing to marketing emails; participating in surveys or beta programs; or allowing us to access certain device data (e.g., precise location, if ever enabled). You may withdraw your consent at any time using available settings or by contacting us (see Contact Us). Withdrawal will not affect processing that occurred before withdrawal.
(c) Legal Obligations: We process personal information to comply with laws and regulatory requirements—for example, tax and accounting rules, responding to lawful requests from public authorities, verifying identity where required (e.g., fraud, sanctions, or anti-money-laundering checks if applicable), or honoring data subject rights under privacy laws.
(d) Legitimate Interests: We process personal information where necessary to pursue our (or a third party’s) legitimate interests, provided those interests are not overridden by your rights and freedoms. These interests include: securing and protecting the Platform; preventing fraud, abuse, or misuse; improving and developing the Services; measuring engagement; personalizing non-intrusive product experiences; and supporting internal analytics and research. Where required, we apply appropriate safeguards or obtain consent.
(e) Protection of Vital Interests (Infrequent): In rare cases, we may process personal information to protect the vital interests of an individual—for example, responding to an urgent safety issue that involves risk of serious harm.
(f) Establishment, Exercise, or Defense of Legal Claims: We may process relevant personal information as needed to assert or defend legal claims, manage disputes, or protect our rights, users, affiliates, or the public.
(g) Other Permissible Grounds: If applicable local law provides additional lawful bases for processing, we will rely on those where appropriate and will identify them at the point of collection.
We may aggregate or de-identify personal information so that it can no longer reasonably identify you. We use such information for purposes described in this Policy, including analyzing usage trends, improving or adding features, and conducting research.
We do not sell your personal information. However, we may share it with third parties for the purposes described in this Policy and as permitted by law. This may include the following categories of recipients:
We engage trusted third-party vendors and partners to help us operate, improve, and support the Services. These may include:
All such third parties are bound by strict contractual obligations to process data only on our behalf and in accordance with this Policy.
We may share your information with companies within our corporate group, including subsidiaries, parent entities, and affiliates under common ownership or control. Such sharing enables us to:
Where applicable, these entities may be located outside your home country. In such cases, we implement appropriate safeguards for international data transfers (see International Transfers below).
We may disclose your information to law enforcement, regulators, courts, or other third parties when we believe in good faith that disclosure is necessary to:
Your information may be shared or transferred in connection with a corporate transaction, such as:
If such a transaction occurs, we will require the recipient to honor this Privacy Policy or provide equivalent protection.
We may share your information with third parties for other purposes if you consent or direct us to do so. Where required by law, we will obtain your explicit consent before sharing.
The personal information we collect may be stored and processed on servers located outside the country where you reside. Currently, we store data on secure servers in [Your Primary Server Location], but we may also engage affiliates and service providers in other countries to support our operations.
When we transfer your personal information across borders for any purpose described in this Policy, we do so in compliance with applicable data protection laws and implement appropriate safeguards to protect your information.
If you access the Services from the EEA, United Kingdom, or Switzerland and your personal information is transferred to a country that has not been deemed to provide an adequate level of data protection, we implement appropriate safeguards as required by law. These include the European Commission’s Standard Contractual Clauses (and the UK Addendum or other approved transfer tools, as applicable), supplemented by technical and organizational measures designed to protect your data.
You can view and update most of your profile information at any time by signing into your account. Additional privacy controls are available in Settings, where you can manage certain preferences and permissions. Depending on your location and applicable law, you may have the following rights regarding your personal information:
If you have questions about these rights or how to exercise them, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.
We take reasonable and appropriate technical and organizational measures to help protect personal data from unauthorized access, use, disclosure, alteration, and destruction. Unfortunately, the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your information transmitted via the Services; any transmission is at your own risk.
To help us protect personal data, we request that you use a strong password and never share your password with anyone or use the same password with other sites or accounts.
We generally retain your information for as long as it is necessary to serve the purpose(s) for which such information was collected, including to provide you with the Services. However, there are occasions where we are likely to keep this information longer in accordance with our legal obligations or where it is necessary for the establishment, exercise, or defense of legal claims.
After you have terminated your use of our Services, we may store your information in an aggregated and anonymized format. Notwithstanding the foregoing, we may also retain any information as reasonably necessary to comply with our legal obligations, to allow us to resolve and litigate disputes, and to enforce our agreements.
The Services are not directed at children under the age of 13 (or equivalent minimum age in the relevant jurisdiction). If you are under the age of 13, please do not use any of the Services and do not provide any information, including without limitation, your name, address, contact information, email address, user name, etc., to us. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you believe that we have personal data about or collected from a child under the relevant age, please contact us at [email protected].
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by means of a notice within the Services or by other reasonable methods. The “Last Updated” date at the top of this Policy indicates when the changes take effect.
We encourage you to review this Policy periodically. By continuing to access or use the Services after the effective date of an updated Policy, you agree to the revised terms. If you do not agree with the updated Policy, you should discontinue using the Services.
If you have any questions or concerns about this Policy or our practices related to the protection of personal information, please feel free to contact us at [email protected].
We aim to respond to privacy requests within 15 days after verifying your identity. For complex requests, we may require additional information to assist you effectively. Please contact us first if you believe we have processed your personal information in a manner inconsistent with this Policy or applicable law. We will review and address your concern as promptly as we reasonably can. This does not affect your right to: